Shipping policy

We ship all orders via USPS! 

A tracking number will be sent via your email provided at checkout once your label is printing for shipment.

All products that are in stock & ready to ship will be shipped within 2-3 business days. Pre-orders will ship once the products have arrived to the warehouse. 

>> Lost/Stolen Packages <<

•We are not responsible for packages once we drop off at the post office and once a package has been marked delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Tracking information is sent via email when an order has been processed. If you notify us your item is missing we will try our very best to help locate the item.

 • YOU are 100% responsible for entering the correct delivery address for your package. Any returned packages (marked returned to sender) will be subject to returned shipping fees. Once an item has been shipped we cannot intercept, expedite, or change the shipping.

>> Defects or Damaged Items <<



•Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.



•All defects and issues must be notified via email within that 3 day window, and must include images of the issue.

•We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it - NO EXCEPTIONS.

 

<< Missing Packages >>

If you feel your package is missing please send an email with your order number. If both parties both agree the package is lost, please file a lost package claim with USPS. Spur Lane Co. will provide any necessary information you may need, but unfortunately once the package leaves our possession it is no longer our responsibility. At this point our team has done our part in creating, packaging, and handing the package to USPS; once in their possession, we have zero control.

If a package claim has been filed and deemed not found, it is between USPS and the customer to handle the financial losses; as Spur Lane Co. has done our diligence on our end to get the order mailed out in a timely, safely manner. If USPS loses your package or is stolen, Spur Lane Co. is NOT responsible for a refund of any kind, store credit, reimbursement or replacement.

 

If you have any questions shoot us an email at spurlaneco@gmail.com and we will be happy to help!