Terms of service

Spur Lane Co - Exchange, Return, Refund Policy 

At Spur Lane Co. we strive to provide high quality products and excellent customer service. Please note that all product sales are final. Since each item is hand made, we do not accept returns or issue refunds for items. If you encounter any issues with your purchase, please contact us at spurlaneco@gmail.com, and we will be happy to assist you. Thank you for your understanding and support!

What does all sales are final mean?

  • No returns
  • No refunds
  • No cancellations 

- All wholesale orders are FINAL SALE. We do not accept returns, exchanges or issues refunds for wholesale orders. All items are made to order and do not qualify for refunds or returns or exchanges. In the case of defective or damaged items, please reach out to us via email to asses the issue with the order/items. 

- If you would like to Exchange, YOU MUST CONTACT US WITHIN 3 DAYS OF DELIVERY (NO EXCEPTIONS AFTER 3 DAYS), an item for a different size, please send us an email with your invoice or order number and state what size you'd like to exchange for. Exchanges will ONLY occur if the new size that's being requested is IN stock. If not, an exchange will not occur.

- If an exchange is approved and agreed upon you will need to mail back the original item to us, we can evaluate the item(s) being mailed back and a store credit may be issued. The items will need to be sent to the following address: (given once agreed upon).

- If mailing an item back it is the customers responsibility to pay for postage to mail them item(s) back. Any item(s) being mailed back MUST BE: not worn, no rips/tears from trying on, tags attached, if packaged it must be in original packaging to be accepted for any kind of store credit. All items being mailed back will be inspected before agreed upon of a store credit.

•After we receive and inspect your item, we will issue a store credit in the form of a digital gift card for the purchase price of the item(s) MINUS what it will cost us to ship the exchange for. This is calculated based on what the shipping label cost us on your original purchase. This will cause exchanges to not be an even exchange. There will be a variance in cost due that you must pay.

Once you have your store credit you may then place another order for the desired size or color IF available. We unfortunately cannot hold items you plan on exchanging with. It will need to be available at the time you plan on using your credit.

•We MUST have the unwanted item in our possession to issue a credit, no exceptions. It must be delivered for us to issue anything. We have to inspect every item first. Do not ask us to use your credit before the returned item arrives.

Cancellations: Once you place an order it can not be cancelled for a refund. If the order has not shipped, we can only issue a store credit. If the order has shipped, then it will have to be mailed back for a store credit.

>> Defects or Damaged Items <<

•Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.

•All defects and issues must be notified via email within that 3 day window, and must include images of the issue.

•We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it - NO EXCEPTIONS.

Exceptions / non-returnable items:

 
- Certain types of items cannot be returned. The following items are non-returnable & final sale:
Items purchased with a coupon code are final sale
All sale items - marked “final sale”
All intimates (including bodysuits, leggings, seamless tops, bralettes, etc.)
All accessories (hats, planners, purses, etc.)
All jewelry
All pop-up shop purchases
All international orders
Gift cards & Electronics are final sale as well 

<< Missing Packages >>

If you feel your package is missing please send an email with your order number. If both parties both agree the package is lost, please file a lost package claim with USPS. Spur Lane Co. will provide any necessary information you may need, but unfortunately once the package leaves our possession it is no longer our responsibility. At this point our team has done our part in creating, packaging, and handing the package to USPS; once in their possession, we have zero control.

If a package claim has been filed and deemed not found, it is between USPS and the customer to handle the financial losses; as Spur Lane Co. has done our diligence on our end to get the order mailed out in a timely, safely manner. If USPS loses your package or is stolen, Spur Lane Co. is NOT responsible for a refund of any kind, store credit, reimbursement or replacement.

 

 

Spur Lane Co. - Shipping Policy

We ship all orders via USPS! 

A tracking number will be sent via your email provided at checkout once your label is printing for shipment.

All products that are in stock & ready to ship will be shipped within 2-3 business days. Pre-orders will ship once the products have arrived to the warehouse. 

 

>> Lost/Stolen Packages <<

•We are not responsible for packages once we drop off at the post office and once a package has been marked delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Tracking information is sent via email when an order has been processed. If you notify us your item is missing we will try our very best to help locate the item.

 • YOU are 100% responsible for entering the correct delivery address for your package. Any returned packages (marked returned to sender) will be subject to returned shipping fees. Once an item has been shipped we cannot intercept, expedite, or change the shipping.

 

>> Defects or Damaged Items <<



•Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.



•All defects and issues must be notified via email within that 3 day window, and must include images of the issue.

•We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it - NO EXCEPTIONS.

 

<< Missing Packages >>

If you feel your package is missing please send an email with your order number. If both parties both agree the package is lost, please file a lost package claim with USPS. Spur Lane Co. will provide any necessary information you may need, but unfortunately once the package leaves our possession it is no longer our responsibility. At this point our team has done our part in creating, packaging, and handing the package to USPS; once in their possession, we have zero control.

If a package claim has been filed and deemed not found, it is between USPS and the customer to handle the financial losses; as Spur Lane Co. has done our diligence on our end to get the order mailed out in a timely, safely manner. If USPS loses your package or is stolen, Spur Lane Co. is NOT responsible for a refund of any kind, store credit, reimbursement or replacement.

 

If you have any questions shoot us an email at spurlaneco@gmail.com and we will be happy to help!